At Elevate Pet Wellness Center, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information, and provides transparency regarding your rights. Please read this policy carefully to understand how we handle your personal data.
Information We Collect
We collect personal data in various ways when you interact with our website, services, or engage in activities such as subscribing to our newsletter, making a purchase, or opting in for SMS updates. The types of personal information we may collect include:
How We Use Your Information
We use the data we collect for the following purposes:
- To provide and personalize the services you request (e.g., scheduling appointments, communicating medication refills needed, photos and videos, answering questions or concerns via text, email or phone ).
- To comply with legal obligations and protect our rights.
SMS Opt-In Consent and Phone Numbers
If you opt-in to receive SMS messages from us, you explicitly consent to receive such communications from us. We will collect and use your phone number solely for the purpose of sending SMS updates as per your opt-in request. Your information will not be shared with third parties or affiliates for marketing purposes.
Important Notice Regarding SMS Consent:
- No Sharing for Marketing: Your phone number will never be shared, sold, or rented to any third parties or affiliates for marketing purposes. We will only use your number for the specific SMS communications you have agreed to receive from us.
- SMS Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS you receive or by contacting our customer support team.
Your Rights and Choices
You have certain rights regarding your personal data, including:
- Access and correction: You can request access to the personal data we hold about you and request corrections to any inaccurate or incomplete information.
- Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or replying “STOP” to our SMS messages.
- Data deletion: You may request that we delete your personal data, subject to certain legal limitations.
To exercise any of your rights, please contact us at 541-241-3121 or email at info@elevatepetbend.com.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you opt-out of SMS communications, we will remove your phone number from our SMS list promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Elevate Pet Wellness Center
1350 SE Reed Market Rd #202
Bend, OR 97702
541-241-3121
info@elevatepetbend.com
By using our services or providing your personal information to us, you consent to the collection and use of your data as described in this Privacy Policy.
This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to, the Telephone Consumer Protection Act (TCPA), and to be clear and transparent about how we handle your data.
TERMS & CONDITIONS
SMS Service Terms and Consent Form
Overview
By providing your mobile phone number, you are consenting to receive SMS (text message) communications from Elevate Pet Wellness Center for the purposes of communicating scheduling, medication updates, photos, videos and general questions or concerns. We respect your privacy and ensure that all communications are compliant with The Campaign Registry (TCR) guidelines.
Opt-In Process
By providing your mobile phone number, you are opting-in to receive messages regarding scheduling, medication updates, photos, videos and general questions or concerns.
- Your opt-in will include the acknowledgment that you understand and accept the terms outlined in this consent form.
Frequency of Messages
Message frequency may vary depending on the nature of the needs of our clients.
Content of Messages
The SMS messages you receive may include information such as
- Service updates and notifications.
- Important announcements related to your account or transactions.
Opt-Out Process
You may choose to stop receiving SMS communications at any time by opting out. T o opt-out:
- Text “STOP” to 541-241-3121
- After opting out, you will receive a confirmation message, and no further messages will be sent unless you opt in again.
Help and Support
For assistance or to request more information about our SMS services, you can:
- Text “HELP” to 541-241-3121
- Contact our customer support at 541-241-3121 or info@elevatepetbend.com
Data Privacy and Security
Your phone number will only be used for the purposes of sending SMS communications in compliance with TCR guidelines.
- We do not share your personal information with third parties, except as required by law.
- Message and data rates may apply. Check with your mobile service provider for details.
Acknowledgment and Consent
By opting into our SMS service, you confirm that you:
- Are the authorized user of the mobile phone number provided.
- Acknowledge that you have read and understood the terms of this consent form.
- Consent to receiving SMS communications from Elevate Pet Wellness Center in accordance with this form.
If you do not wish to receive SMS messages, please follow “Opt-out” instructions when establishing care with Elevate Pet Wellness Center.